SHIPPING
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Shipping Zones
| Shipping Method | Cost | Timeframe |
|---|---|---|
| Standard Shipping | Free on Orders Over 50€ or 10€ on Orders Below 50€ | 5 - 7 Working Days |
| Express Shipping | Free on Orders Over 50€ or 10€ on Orders Below 50€ | 3 - 5 Working Days |
*When using our Standard Delivery service, certain European countries may require the receiver to pay duties and taxes, but rest assured if this happens our customer service team is on hand to help and arrange a full refund of any charges you have received. We’re working hard to ensure your shopping experience is as smooth as possible and we’re ready to help however we can, for any queries please contact info@voyex.co
Shipping FAQs
For our EU customers: We want to assure you that due to the new trading laws post-Brexit, you will not incur any unexpected costs such as additional customs taxes and duties. For our customers outside the EU: Please note that international orders may be subject to customs or import duties and tax charges once they reach the destination country. These charges, where applicable, are the responsibility of the customer, and we do not cover these costs.
Unfortunately, we do not currently offer a click-and-collect pick-up service.
Please send an email to info@voyex.co immediately. Once it has been dispatched, we are unable to make any changes or cancel the order. After receiving your order, you can initiate a return for any unwanted items.
Please send an email to info@voyex.co immediately to change your delivery address. Unfortunately we're unable to redirect orders once they have left our warehouse, so please make sure to provide a shipping address where you will be available to receive your order. If you would still like to try and redirect your parcel once it's been dispatched, please contact the courier directly to see if this would be possible.
We will send you tracking details once your order has been dispatched from our warehouse; you can find this information in your order dispatch email. Europe (Inside EU): DHL / FEDEX / UPS / Royal Mail International (Outside of EU): DHL / FEDEX / Royal Mail